If you’re not happy with your Nexisify purchase, please get in touch with us at support@nexisify.com—we’re here to fix any issues you might face. For full details on our Returns Policy, read on below.
After placing an order, you have a 24-hour window to contact our customer support team for changes (such as address updates) or to cancel the order. Once this 24-hour period ends, your order moves into the fulfillment process and can no longer be adjusted.
DAMAGED OR INCORRECT ORDERS
We aim for perfection, but mistakes can happen—and we apologize for any inconvenience this may cause. If you receive damaged or incorrect items:
1.Take clear photos of the product(s).
2.Email the photos to support@nexisify.com within 7 days of receiving your order, along with your order number.
Once we verify the issue, we’ll send a replacement right away. Please note: If more than 30 days have passed since your order was delivered, we cannot offer refunds or exchanges—even for faulty items.
Please note:
1.Return shipping for defective items: Covered by us.
2.Not covered by warranty: Normal wear and tear, rust, damage from misuse, improper maintenance, product modifications, accidents, loss, or theft. These issues are not eligible for refunds.
If your order hasn’t arrived within 30 business days of purchase, contact us at support@nexisify.com, and we’ll resolve the issue promptly.
Important Notes:
We are not responsible for undeliverable packages caused by incomplete or incorrect shipping information. We confirm shipping details with every customer in the order confirmation email, but if an error occurs, you will be charged for reshipping.
We are not liable for failed deliveries due to the recipient being unavailable at the time of drop-off.
If tracking shows your package as “Delivered” but you haven’t received it, please contact the shipping carrier for further help.
Customs policies differ by country—for details on rules applicable to your location, reach out to your local customs office.
We are not responsible for additional customs clearance fees, import duties, or local taxes (we have no control over these costs). We cannot reimburse expenses related to these charges, nor are we liable for delays caused by customs processes.
If a package is undeliverable (e.g., you refuse to pay duties), we will not cover return shipping costs or retrieve the merchandise—and the order will not qualify for a refund. You, as the buyer, are responsible for filing claims with the shipping carrier and covering any duties or fees tied to the shipment.
Our return policy is valid for 30 days from the date your order is delivered. After 30 days, we cannot offer refunds or exchanges.
To be eligible for a return:
Items must be unused, in the same condition as when you received them, and in their original packaging.Due to hygiene concerns, we do not accept returns for used items.
Return shipping costs: You cover these for returns due to a change of heart or unwanted orders. We cover return shipping for defective or damaged products.
How to start a return: Email support@nexisify.com. Once we receive and inspect your return (and confirm it’s in original condition), we’ll issue a refund within 3 business days.
Note: Your bank may take additional time to process the refund—up to 8 days for it to appear in your account.
After we receive and inspect your return, we’ll email you to confirm the status of your refund (approved or rejected). If approved, the refund will be processed, and a credit will be applied to your original payment method within a specified timeframe.
If you haven’t received your refund yet,double-check your bank account first.
If the refund still doesn’t appear, contact us at support@nexisify.com—processing may take extra time in some cases.
We only replace items that are defective or damaged. If you need to exchange an item for the same one, email us at support@nexisify.com. The time it takes for your exchanged product to reach you may.
